Return Policy

Last updated: July 11, 2026

Liquidation inventory is sold by condition grade, not as new retail merchandise. This policy explains what that means for returns.

Pallets

Pallets are sold as-is, final sale, based on the condition grade, manifest (where available), and description shown on the listing at time of purchase. Because pallets are bulk, mixed-condition lots, we can't accept general returns once a pallet has shipped or been picked up.

Two exceptions:

• Freight damage. Note any visible damage on the delivery receipt before signing, photograph it, and contact us within 48 hours of delivery. See our freight guide for the full process.
• Material manifest misrepresentation. If the pallet's actual contents differ significantly from what was listed (not ordinary condition variance within a graded lot — see return pallets vs. shelf pulls), contact us with documentation and we'll work with you on a resolution.

Individual Items

Individual items may be returned within 14 days of delivery if the item does not match its stated condition grade or has an undisclosed defect. The item must be returned in the condition it was received, with all original accessories.

Buyer-remorse returns (you simply changed your mind) are handled case-by-case — reach out and we'll do our best to work something out, though we can't guarantee acceptance outside the cases above.

How to Request a Return or Report an Issue

Contact us with your order details, a description of the issue, and photos if applicable:

• Email: sales@trovocrate.com
• Phone / text: +1 (701) 369-4910

We'll respond with next steps, typically within one business day.

Refunds

Since sales are arranged directly with our team rather than through an automated checkout, refunds (when approved) are issued back to the original payment method used, and timing depends on that method — we'll confirm specifics when your return is approved.

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This policy is a general-purpose starting point reflecting common liquidation-industry practice. It has not been reviewed by an attorney and doesn't account for state-specific consumer-protection requirements. Have it reviewed by a lawyer before relying on it for real transactions.